If the weather where you live is like most of the country right now, it is hot. Not just a little hot, but repressively hot. I read recently that the Midwest has experienced higher temperatures for more consecutive days than during the dust bowl era. It is the sort of hot spell that makes you […]
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Tag Archives | Server
Touched By A Server
Back in October, I did an interview with Helena Echlin from CHOW Magazine. The topic was whether or not it was appropriate for a server to touch a guest. I thought at first that it was a strange question. My initial instinct was that a server should never touch a guest. In the subsequent weeks […]
The Great Debate (Introduction)
There are a number of topics about serving and restaurants that are open for debate. The opinions are generally split between those who have been in the industry and those who have not. It is very similar to the political process as it currently stands. Most people have chosen either the Server Party or the […]
Recommended Reading 11/1
In my continuing attempt to find a good Monday feature, I have decided to share some of the more fun or interesting things I have read over the last week. I’m not really putting a minimum number of in because I don’t want to ever post filler. These are just random restaurant related articles that […]
Aspirational Dining in a Recession
(Note: In the previous post I defined the growing market segment of “aspirational dining†restaurants. This is valuable background to this post and merits a read.) What sets the “aspirational dining†market segment apart was their creation of the perception that their food cost more because it was worth more. This perception is what made […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.