It seems like articles regarding the notion of banning tipping in restaurants have become all the rage. From restaurant owners to food critics, people seem to be lined up to question the value of tipping. It strikes me as odd that no one has sought the input of the people on the front line of […]
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Why Restaurants Have Bad Nights
Let’s face it, sometimes restaurants have a bad night. Maybe the food takes too long or your table is not ready when you arrive. It is frustrating. A restaurant that has impressed you so many times before just doesn’t live up to your past experiences. It is easy to be upset. It is also important to remember […]
The Reason Most Restaurant Servers Are Uninsured
In a recent post I criticized Darden for attempting to avoid paying for health insurance for restaurant servers. In a politically charged time like the one we are in, this could have been seen as a blatantly political statement. While this is a fair criticism, I think it fails to take into account the unique […]
Is Darden Risking Guest Safety For Higher Profits?
A few weeks ago, I did an interview with a producer for a national news program. The purpose of the interview was to address some of the lingering myths concerning restaurants. After assuring the interviewer that line cooks do not perform foul acts with guests’ meals and we do not reuse the bread, I was […]
Why Do I Have To Wait For A Table At A Restaurant?
If you have found this article, you can probably relate to having to wait for a table at a restaurant. You arrive at a restaurant, you see open tables, but you are told that you will have to wait to be seated. This is incredibly frustrating. If the table is open, why wouldn’t a restaurant […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.