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Understanding Restaurants: The Guest Perspective

They say that no two snowflakes are ever the same.  The number of possibilities in the formation of a snowflake leads to countless subtle differences.  While this may be true, there are certain generalizations we can make about snowflakes.  They are cold, white, and melt at temperatures above freezing.  Snowflakes can be unique while still […]

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Understanding Restaurants: The Other Perspectives

Servers are required to constantly juggle multiple priorities on a minute-by-minute basis.  Continually reevaluating what is the most urgent guest need and how to address other needs efficiently to prevent anticipatable needs from becoming urgent.  Our guests, managers, and co-workers determine our priorities.  All three of these groups have no problems speaking up and letting […]

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