In a recent post I criticized Darden for attempting to avoid paying for health insurance for restaurant servers. In a politically charged time like the one we are in, this could have been seen as a blatantly political statement. While this is a fair criticism, I think it fails to take into account the unique […]
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Is Darden Risking Guest Safety For Higher Profits?
A few weeks ago, I did an interview with a producer for a national news program. The purpose of the interview was to address some of the lingering myths concerning restaurants. After assuring the interviewer that line cooks do not perform foul acts with guests’ meals and we do not reuse the bread, I was […]
Building A Better Restaurant Website
I was recently approached about building a website for a landmark Kansas City Steakhouse. This is an interesting dilemma for a restaurant industry blogger to face. I have written numerous times about how awful most restaurant websites are. I am not alone in this belief. Any number of articles can be found online about how […]
Why Restaurants Are Expensive: Labor
In the previous post of this series, I discussed why food is increasingly more expensive for restaurants. This was a good first step in explaining why the price of food is higher at restaurants than it is in grocery stores and, it is just one of the factors at play. Another reason why it is […]
Why Restaurants Are Expensive: Food
In the first part of this series, I want to address the most basic standard of comparison on restaurant prices: food. Countless times I have heard and overheard tables say, “I could buy that for X at the grocery store.†While it is true that you can buy beef or chicken at a grocery store […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.