I have one hard and fast rule when it comes to waiting tables. No one dies on my watch. I have had several guests leave the restaurant in an ambulance, but none of them have died. It is a simple thing, but it helps me sleep better at night. I may not be changing the […]
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About David Hayden
David Hayden is the creator of The Hospitality Formula Network, a series of websites dedicated to all aspects of the restaurant industry. He is also the author of the book Tips2: Tips For Improving Your Tips and Building Your Brand With Facebook.Author Archive | David Hayden
Chef Nicolette: An Introduction
A few years ago I had the opportunity to work with a very talented and passionate pantry cook named Nicolette. She left not long after I started to attend culinary school. I advised against it. She has since graduated from the Culinary Institute of America and become an accomplished pastry chef. I asked her to […]
Designated Drinker: Egg Nog
(Note: With the Holidays around the corner, I thought this would be the time to share our resident bar expert’s Egg Nog recipe. Â I am surprised that more restaurants do not server this during the holiday. Â It is a easy sell and does more to put people in the holiday spirit than that tired old […]
The Great Debate (Introduction)
There are a number of topics about serving and restaurants that are open for debate. The opinions are generally split between those who have been in the industry and those who have not. It is very similar to the political process as it currently stands. Most people have chosen either the Server Party or the […]
Independent vs Corporate Restaurant Priorities
This morning I read an article regarding the rising costs of food and how restaurants will respond. In the article former server Charles Ferruzza finds a pair of local restaurant owners who say they will refuse to raise prices to compensate for the increase in costs. The owners discuss absorbing the costs themselves or reducing […]
About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.